Jackie Oceguera PLLC Privacy Policy

(Effective Date March 29, 2025)

Our Commitment to Privacy

Jackie Oceguera PLLC respects and is committed to protecting the personal information of all users of the Site. This Privacy Policy tells you how we will use and protect your personal information and how we will notify you if there is a security problem as required by applicable law.

1. The Personal Information We Collect

We collect personal information you voluntarily provide when you:

• Fill out contact forms on our website

• Schedule an appointment

• Opt in to receive SMS/text messages or email communications

• Engage with our real estate services

This information may include:

• Full name

• Email address

• Phone number

• Property preferences or interests
• Communication preferences

We may also collect technical data (e.g., IP address, browser type, visit duration) through website analytics tools.

We may use Your Personal Information to improve your use of the Site. We also use general information about the Site and its visitors, such as pages viewed, number of visitors, etc. We do not link that general information to anyone by individual name, email address, home address, or telephone number. We use this general information to help improve the Site. We may provide this general information to third parties, but when we do, we do not share Your Personal Information without your permission.

2. The Way We Use Personal Information That Could Identify You

We use the information you provide for the following purposes:

• To schedule and confirm appointments

• To respond to inquiries and provide customer service

• To send transactional updates and relevant real estate information

• To send promotional and marketing communications (only if you've opted in)

• To improve our website and services

Except as discussed above, we do not share Your Personal Information without your permission.

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers who help us operate our business (e.g., CRM providers, SMS platforms), but only to the extent necessary to perform their functions and in compliance with applicable data protection laws.

We may disclose personal data when required to do so by law or in good faith belief that such action is necessary to comply with legal obligations or protect the rights, property, or safety of our users or others.

We may use email addresses, telephone numbers, and/or mailing addresses to contact you regarding notices, Site services, new services, and your use of the Site. Certain types of notices have an opt out option and you can tell us you do not want to get such information from us by changing your account preferences or by contacting us at:

[email protected]

We may use or share Your Personal Information to resolve disputes, investigate problems, and enforce the terms in this Agreement. At times, we may review the status or activity of multiple users to do so. We may share or access information whenever we believe in good faith that the law requires, to protect someone’s health or safety, or if we believe it necessary to maintain the Site and improve our services. We also will share Your Personal Information on sale or reorganization of our company or its assets.

3. SMS/Text Message Communications

By opting in to receive SMS communications, you consent to receive messages from us related to:

• Appointment reminders

• Service updates

• Promotions or new listings

Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying

STOP

or request assistance by replying

HELP

Our text messaging platform is

A2P 10DLC compliant

to ensure secure, verified communications in accordance with carrier regulations.

4. The Way We Protect Your Personal Information

We use reasonable and current methods to prevent unauthorized access, keep information accurate, and ensure correct use of Your Personal Information on the Site. Your Personal Information in our systems is stored in an encrypted format.

HOWEVER, NO PERSONAL INFORMATION SENT OVER THE INTERNET OR ANY WIRELESS NETWORK CAN BE GUARANTEED TO BE PERFECTLY SAFE. AS A RESULT, WHILE WE TRY TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE THE SECURITY OF ANY INFORMATION YOU SEND TO US, AND YOU DO SO AT YOUR OWN RISK.

5. What Happens If There Is a Security Breach of Your Personal Information

If we believe Your Personal Information was shared because of a security problem, we will notify you as soon as is reasonable under the applicable state and federal laws, so long as the notification does not interfere with a criminal investigation.

6. Aggregated Data

We may use general and aggregated information derived from personal information entered into the Site, as long as such information does not identify any individual and would not allow any individual to be identified using reasonable data processing and general industry knowledge and skills, and such use complies with applicable data privacy laws and regulations.

7. Protection of Your Personal Information By Other Websites

This Agreement covers only the use and sharing of information we collect from you on this Site. If you share Your Personal Information with other third-party websites – even other websites linked from our Site – different rules may apply to their use or disclosure of the information you share with them. We are not responsible for the privacy practices or content of those third parties. We encourage you to ask questions before you share Your Personal Information with others.

8. Communications Between You and Us

You can contact us through e-mail. Unless you tell us otherwise, you agree to receive all communications from us by e-mail. You agree that you are able to print the communications for your records. You agree that all communications that we send to you electronically satisfy any legal requirement that a communication be in writing.

You may choose to get legal notices in paper form through the mail if you tell us you do not want legal notices sent by us electronically. If you choose to paper form, legal notices will be sent to you in paper form by postal mail or as otherwise permitted or required by law. All other communications not required by law to be in paper form will be sent electronically. To tell us you do not want legal notices sent electronically, please send us a written request to:

[email protected]

9. How We Handle Electronic Records

In general, we will keep all personal information collected through the Site for – at a minimum – the length of time required by law. However, we will remove any personal information that could be used to identify you when you close your account, when you ask, or as otherwise required by law.

We keep backup files as a protection against natural disasters, equipment failures, or other disruptions. Backup files protect you and us because they lower the risk of losing valuable information. Removing a record from our main files does not remove that record from any backup systems. It may take some time before all information in a backup record is completely erased. In the meantime, as long as backup records exist, they receive the same privacy and security protections as our other records.

If we give you a paper copy of an electronic record, the paper copy will be the controlling copy. Otherwise, you agree that the electronic record in our system will be the controlling copy.

10. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Continued use of our services after changes constitutes your acceptance of the revised policy.